About the Role

As a product manager at Passport, you will responsible for driving the financial, operational, and technical success of Passport’s Transit product line. Passport’s Transit product allows riders of public transportation (rail or bus) to purchase and manage tickets with their mobile phones and to use their phones as their tickets when boarding. The platform that supports this end-user experience additionally provides a number of reports and business metrics to Passport’s agency clients that manage these transit systems.

Responsibilities include:

  • Managing the product lifecycle from market research to product definition and go-to-market strategy.

  • Developing the long-term product vision and connecting it with the near term planning to align resources. Near-term needs must be balanced with long-term product evolution.

  • Becoming fluently familiar with the needs of your market, clients, and end users. This means staying on top of market research as well as getting out into the field yourself for first-hand experience.

  • Serve as the central point of contact between multiple groups and resolve conflicting interests to move the product forward.

  • Prioritizing your product’s roadmap based on both quantitative and qualitative data and supporting your decisions to internal and external stakeholders.

  • Gathering, defining, and communicating feature requirements in collaboration with peers in Engineering and Marketing.

  • Serving as product evangelist, while effectively representing the achievements of Engineering, Marketing, and Sales to the whole organization.


  • Interest in mobility and public transit systems

  • Experience in leading new product development & discovery

  • Track record of successful product launches

  • Prototyping skills with Sketch,Invision, or similar programs.

You will have the opportunity to wear several hats, and you should be comfortable learning new things and taking on new responsibilities. You’ll spearhead strategic initiatives. You won’t hesitate to roll up your sleeves and do the dirty work to turn your concepts into reality. You’ll team up with sales in the field one day, dig through spreadsheets and analytics tools another day, and deep dive with developers the next.

About You

You are a visionary, but also a realist. You blend technical ability with business acumen. While you are not necessarily a developer, you may have tinkered and are familiar with development methodologies. You are analytical, data-driven, and you understand how to build a P&L from the ground up. You understand the connection between financial drivers and end-user metrics. You are effective at connecting long-term vision to near-term objectives.

You are detail-oriented, organized. Nothing slips through the cracks when you’re running a project. You measure everything. You are inquisitive, and you know how to listen and incorporate new knowledge into your product strategy. You know how to work collaboratively across teams in order to produce the strongest outputs. Above all else, you are also an excellent communicator, both written and verbal, and you understand how to effectively convey ideas to various stakeholders across the organization and in the market.

You read the books, you’ve followed the blogs, and as someone committed to continual improvement, you’re excited to improve the overall practice of product management at Passport in addition to your product line.

Willingness to travel up to 25%.

About Us

Passport is reimagining the transit and parking experience with a suite of SaaS platforms for our clients and mobile applications for end users. Passport’s software platform enables municipalities, agencies, and private operators to improve operational efficiency for parking and transit operations through smart technology for payments, management, and reporting. By leveraging online and mobile services, leaders are able to access rich data that generate insights that drive better revenue, eliminate waste in the system, and improve outcomes for citizens.

Passport's product lines--parking payments, transit payments, enforcement and permit management--collectively serve to deliver dynamic tools for agencies to better connect with their communities. Its services have been adopted by over 20 of the top 50 cities in North America and over 2,000 locations including Chicago, Toronto, Boston, Portland, and Miami. Passport’s mission is to reduce operational complexity and deliver intelligent data to improve decision making for its clients.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status, or other category or classification protected by applicable law.