About the Role:

As a Recruiter at Passport, your number one priority every day will be to source, attract and hire the best talent into an incredibly fast-paced, exciting, and constantly changing environment. You will partner with the People Ops team and business leaders to drive ambitious growth goals from the people angle. Your mission will be to find candidates who bring an entrepreneurial spirit, a sense of ownership and grit, a passion for Passport’s mission, and diversity of thought to all they do.

You will be a culture-carrier, building upon and improving the recruiting process using data and a continuous improvement mindset. You will champion full-cycle recruiting, from talent sourcing and attracting candidates to interviewing and hiring amazing employees. You’ll have a special focus on championing the process for our technical hires. You will strategically balance marketing our openings and screening candidates, while further developing our employment brand and building strong external talent program partnerships to deliver on exciting people growth goals.

All of the above being critical to success, but we still want more. You will need to be passionate and flexible about all aspects of People Operations. Since Passport is growing at such a rapid pace, we want a new teammate who can flex into other areas of People Operations. This includes building out onboarding and development programs for our employees. Our goal as a team is to attract the best, get them hired, and then keep them engaged, happy, and productive so that they continuously deliver for our clients and customers.


  • Manage a portfolio of multiple, high priority requisitions with a special focus on technical roles; owning end-to-end recruiting process (sourcing, screening, coordinating, interviewing, etc)

  • Partner with People Operations teammates to continuously improve the recruiting strategy to attract top talent to Passport (e.g. finding external partnerships and networking opportunities to promote the Passport brand)

  • Work with hiring managers to understand business requirements and create compelling job descriptions

  • Champion build out of onboarding programs across multiple departments

  • Lead with the candidate experience in mind: develop strong relationships with candidates; keep candidates informed with quality communications throughout the hiring process

  • Execute against the employer value proposition strategy

  • Source the best and brightest candidates through creative methods such as social media channels, soliciting referrals, networking events, and online platforms

  • Ensure hiring managers and teams are trained and supported in interviewing techniques to be able to appropriately identify the best fit candidates

  • Ensure stellar communications with hiring teams through a variety of methods (e.g. reporting dashboards, emails, and live in-person meetings)

  • Demonstrate and report out on recruiting effectiveness

About You:

You are driven and creative, with an interpersonal savvy that lets you to develop strong relationships with both candidates and hiring managers. You also have an innate curiosity for understanding how things work and connect, and a desire to make things better. You are also very comfortable with change, and can work successfully in sometimes ambiguous environments. You thrive off of learning new things. You are a trusted partner.

You have a talent for taking complex problems and situations and simplifying them for improved and scalable performance. You don’t let technology or process stop you from putting people first. You're confident using numbers and being data driven, drawing insights from analytics to make our hiring process and People Operations team smarter and more efficient. You are a culture-carrier and a talent magnet who strives to deliver best in class talent acquisition strategies and results. You possess sound judgement, excellent communication skills, a collaborative spirit, and have fun while doing all of the above.


  • BA/BS degree or equivalent practical work experience

  • 3+ years of full lifecycle recruiting experience

  • Excellent verbal and written communication skills, with an emphasis on tact and diplomacy

  • Excellent analytical skills and strong attention to detail

  • Familiar with ATS and HR databases, and G-Suite programs

  • Experience with HR processes, such as interviewing and candidate evaluation

  • Experience with solving complex issues

  • Strong work ethic, integrity and personal accountability

  • Proven ability to take initiative, use consultative skills and build strong, productive relationships

  • Proven organizational skills with attention to detail and an orientation towards building processes, and the ability to prioritize and succeed in an environment with competing demands

  • PHR, SPHR, or GPHR is a plus

  • SAAS company experience is a plus

Willingness to travel up to 15%.

About Us:

Passport transforms the way cities manage their operations. The fintech company’s mobile-first platform has been adopted by more than 450 cities, universities, and private operators around the world in cities including Chicago, Toronto, London, and Miami, across more than 5,000 locations. Passport’s product lines – parking, transit and tolling payments, parking enforcement, and permit management – enable organizations in the public and private sectors to streamline their operations, enhance customer service, and make data-driven decisions. Consistently recognized as one of the fastest growing companies and Best Places to Work in Charlotte, North Carolina, Passport has an ingrained practice of putting People First – a guiding principle in its culture.

Passport is backed by a group of investors, including Bain Capital Ventures, Grotech Ventures, MK Capital and Relevance Media.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.