Product Manager at Passport


Product Manager

Full-Time in Charlotte, NC - Mid Level - Product Management

About the Role

As a product manager at Passport, you will be responsible for driving the financial, operational, and technical success of one (or multiple) of Passport’s product lines. You will be at the center of all things related to product(s). You will build a strategic product roadmap and partner closely with a variety of stakeholders across engineering, sales, and service delivery to execute against that strategy. You'll ensure customer and client feedback, market intelligence, and institutional knowledge are analyzed and infused into the product roadmaps. You will be instrumental in helping Passport grow revenue through your efforts on your product(s).

Responsibilities include:

  • Managing the product lifecycle from market research to product definition and go-to-market strategy.
  • Developing the long-term product vision and connecting it with the near term planning to align resources. Near-term needs must be balanced with long-term product evolution.
  • Becoming fluently familiar with the needs of your market, clients, and end users. This means staying on top of market research as well as getting out into the field yourself for first-hand experience.
  • Serve as the central point of contact between multiple groups and resolve conflicting interests to move the product forward.
  • Prioritizing your product’s roadmap based on both quantitative and qualitative data and supporting your decisions to internal and external stakeholders.
  • Gathering, defining, and communicating feature requirements in collaboration with peers in Engineering and Marketing.
  • Serving as product evangelist, while effectively representing the achievements of Engineering, Marketing, and Sales to the whole organization.


  • 3+ years experience in product management, B2B software experience preferred
  • Proven track record of shipping software products that deliver business results
  • Demonstrated ability to develop deep customer empathy and articulate customer problems
  • Excellent communication skills (both written and verbal) with the ability to explain complex information in a simple and accurate manner
  • Demonstrated leadership, strategic thinking, and interpersonal skills (facilitation, communication, etc)
  • Process, problem-solving, strategic, and continuous improvement mindset
  • Demonstrated success leading cross-functional teams and working collaboratively with stakeholders
  • Interest in mobility, parking, and public transit systems
  • Experience in leading new product development & discovery
  • Experience with Agile methodology, including software applications (JIRA and Rally)
  • Prototyping skills with Sketch, Invision, or similar programs.
  • Ability to influence without direct management authority
  • Ability to thrive in a fast-paced, entrepreneurial environment
  • Bachelor’s degree required

*Willingness to travel up to 10%

You will have the opportunity to wear several hats, and you should be comfortable learning new things and taking on new responsibilities. You’ll spearhead strategic initiatives. You won’t hesitate to roll up your sleeves and do the dirty work to turn your concepts into reality. You’ll team up with sales in the field one day, dig through spreadsheets and analytics tools another day, and deep dive with developers the next.

About You

You are a visionary, but also a realist. You blend technical ability with business acumen. While you are not necessarily a developer, you may have tinkered and are familiar with development methodologies. You are analytical, data-driven, and you understand how to build a P&L from the ground up. You understand the connection between financial drivers and end-user metrics. You are effective at connecting long-term vision to near-term objectives.

You are detail-oriented, organized. Nothing slips through the cracks when you’re running a project. You measure everything. You are inquisitive, and you know how to listen and incorporate new knowledge into your product strategy. You know how to work collaboratively across teams in order to produce the strongest outputs. Above all else, you are also an excellent communicator, both written and verbal, and you understand how to effectively convey ideas to various stakeholders across the organization and in the market.

You read the books, you’ve followed the blogs, and as someone committed to continual improvement, you’re excited to improve the overall practice of product management at Passport in addition to your product line.

About Us

Passport transforms the way cities manage their operations. The fintech company’s mobile-first platform has been adopted by more than 450 cities, universities, and private operators around the world in cities including Chicago, Toronto, London, and Miami, across more than 5,000 locations. Passport’s product lines – parking, transit and tolling payments, parking enforcement, and permit management – enable organizations in the public and private sectors to streamline their operations, enhance customer service, and make data-driven decisions. Consistently recognized as one of the fastest growing companies and Best Places to Work in Charlotte, North Carolina, Passport has an ingrained practice of putting People First – a guiding principle in its culture.

Passport is backed by a group of investors, including Bain Capital Ventures, Grotech Ventures, MK Capital and Relevance Capital.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.