About the Role

Passport’s Transit product allows riders of public transportation (rail, bus, and ferry) to purchase and manage tickets on their mobile phones and to use their smartphones as their tickets when boarding. As a product manager, you will work closely with engineering, marketing, design, and sales teams to drive prioritization and delivery of the product roadmap in order to meet Passport’s business objectives. You’ll often focus on market analysis, positioning, customer research, and client feedback to inform design and tailor the Transit platform to meet the needs of Passport’s clients and prospects. You’ll translate all this into effective user stories.

You will have the opportunity to wear several hats, and you should be comfortable learning new things and taking on new responsibilities. You’ll spearhead strategic initiatives. You won’t hesitate to roll up your sleeves and do the dirty work to turn your concepts into reality. You’ll team up with sales in the field one day, dig through spreadsheets and analytics tools another day, and deep dive with developers the next. You are responsible for making informed product decisions that help the broader Transit team hit ambitious growth goals in 2018 and beyond.


Responsibilities include:

  • Managing the product lifecycle from market research to product definition and go-to-market strategy.
  • Developing the long-term product vision and connecting it with the near term planning to align resources. Near-term needs must be balanced with long-term product evolution.
  • Becoming fluently familiar with the needs of your market, clients, and end users. This means staying on top of market research as well as getting out into the field yourself for first-hand experience.
  • Serving as the central point of contact between multiple groups (e.g. sales, client success, implementations, and engineering) and collaborating to resolve conflicting interests to move the product forward.
  • Prioritizing your product’s roadmap based on both quantitative and qualitative data and supporting your decisions to internal and external stakeholders.
  • Gathering, defining, and communicating feature requirements by writing high-quality user stories in collaboration with peers in Engineering and Marketing.
  • Serving as product evangelist, while effectively representing the achievements of Engineering, Design, Marketing, and Sales to the whole organization.


Qualifications:

  • 3+ years experience in product management (B2B software experience preferred)
  • Interest and/or experience in urban mobility or public transit
  • Proven track record of shipping software products that deliver business results
  • Demonstrated ability to develop deep customer empathy and articulate customer problems
  • Excellent communication skills (both written and verbal) with the ability to explain complex information in a simple and accurate manner
  • Process, problem-solving, strategic, and continuous improvement mindset
  • Demonstrated success leading cross-functional teams and working collaboratively with stakeholders
  • Ability to influence without direct management authority
  • Ability to thrive in a fast-paced, entrepreneurial environment
  • Bachelor’s degree required
  • Willingness to travel up to 10%

About You

You are a visionary, but also a realist. You blend technical ability with business acumen. While you are not necessarily a developer, you may have tinkered and are familiar with development methodologies. You are analytical, data-driven, and you understand how to build a P&L from the ground up. You understand the connection between financial drivers and end-user metrics. You are effective at connecting long-term vision to near-term objectives.

You are detail-oriented, organized. Nothing slips through the cracks when you’re running a project. You measure everything. You are inquisitive, and you know how to listen to others and then incorporate new knowledge into your product strategy. Above all else, you are also an excellent communicator, both written and verbal, and you understand how to effectively convey ideas to various stakeholders across the organization and in the market.

You read the books, you’ve followed the blogs, and as someone committed to continual improvement, you’re excited to improve the overall practice of product management at Passport in addition to your product line.

About Us

Passport transforms the way cities manage their operations. The fintech company’s mobile-first platform has been adopted by more than 450 cities, universities, and private operators around the world in cities including Chicago, Toronto, London, and Miami, across more than 5,000 locations. Passport’s product lines – parking, transit and tolling payments, parking enforcement, and permit management – enable organizations in the public and private sectors to streamline their operations, enhance customer service, and make data-driven decisions. Consistently recognized as one of the fastest growing companies and Best Places to Work in Charlotte, North Carolina, Passport has an ingrained practice of putting People First – a guiding principle in its culture.

Passport is backed by a group of investors, including Bain Capital Ventures, Grotech Ventures, MK Capital and Relevance Media.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.