About the Role

As a Technical Program Manager on the Product and Marketing team at Passport, you will be at the center of a number of key strategic initiatives for the company. You’ll partner closely with a variety of stakeholders to drive alignment across the organization for the rollout of those key strategic initiatives and product releases. Said another way, you will act like a command control center for a variety of projects and initiatives.

Responsibilities include:

  • Guide multiple teams in the strategic execution of key programs that touch a broad variety of roles and functions, both internally and externally

  • Communicate effectively with all areas of the business involved in the initiative portfolio (this includes listening to challenges/roadblocks, finding solutions, and also providing regular and clear communications around initiative direction, timeline, scope, etc.)

  • Coordinate with and report out regularly about key milestones, critical path items, status updates etc. to key stakeholders

  • Develop and maintain project execution schedules, and make adjustments based on business needs

  • Keep stakeholders focused on the strategic objectives of each program, proactively identify challenges, and figure out how to measure our collective impact at achieving the company’s goals

  • Highlight areas of risk and recommend mitigation tactics, while also building a library of best practices derived from outcome analysis of our technical programs

  • Maintain the release calendar for all products, including the alignment of product development activity to marketing, support, development/engineering, and sales functions

  • Serve as the central point of contact between multiple groups and resolve conflicting interests to move the program forward and maintain momentum

  • Continually improve the processes we implement to assure success in every launch or release


  • At least 3 years of professional experience in program management, project management, or other related field

  • Bachelor’s degree in business or related field

  • Track record of successfully delivering projects on time

  • Strong communication skills

Helpful skills:

  • Relationship building and the ability to influence without authority

  • Interest or experience in mobile technology and software development

  • Experience in driving process improvements and/or change management initiatives

  • Experience in leading new product development

  • Track record of successful product launches

  • Experience in a variety of Agile methodologies

  • PMP or similar certification

About You

You obsess over the details. You blend technical ability with business acumen. While you are not necessarily a developer, you may have tinkered and are familiar with development methodologies. You are effective at connecting long-term vision to near-term objectives.

You are incredibly organized. Nothing slips through the cracks when you’re running a project. You measure everything. You are inquisitive, and you know how to listen and incorporate new knowledge into your program strategy. You have a knack for connecting the dots across multiple things and ensuring they are in sync. You know how to work collaboratively across teams in order to produce the strongest outputs. Above all else, you are also an excellent communicator, both written and verbal, and you understand how to effectively convey ideas to various stakeholders across the organization.

You will have the opportunity to wear several hats, and you should be comfortable learning new things and taking on new responsibilities. You’ll spearhead strategic initiatives. You won’t hesitate to roll up your sleeves and do the dirty work to turn your concepts into reality. You’ll team up with sales in the field one day, dig through spreadsheets and analytics tools another day, and deep dive with developers the next.

You read the books, you’ve followed the blogs, and as someone committed to continual improvement, you’re excited to improve the overall practice of program management at Passport.

Willingness to travel up to 15%.

About Us

Passport is reimagining the transit and parking experience with a suite of SaaS platforms for our clients and mobile applications for end users. Passport’s software platform enables municipalities, agencies, and private operators to improve operational efficiency for parking and transit operations through smart technology for payments, management, and reporting. By leveraging online and mobile services, leaders are able to access rich data that generate insights that drive better revenue, eliminate waste in the system, and improve outcomes for citizens.

Passport's product lines--parking payments, transit payments, enforcement and permit management--collectively serve to deliver dynamic tools for agencies to better connect with their communities. Its services have been adopted by over 20 of the top 50 cities in North America and over 2,000 locations including Chicago, Toronto, Boston, Portland, and Miami. Passport’s mission is to reduce operational complexity and deliver intelligent data to improve decision making for its clients.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status, or other category or classification protected by applicable law.