Implementation Specialist at Passport


Implementation Specialist

Full-Time in Charlotte, NC - Associate - Service Delivery

About the Role:

Do you have a knack for developing solutions to ambiguous technical software requirements? Do you enjoy working with enterprise customers to deliver world-class service? Then you may be the Implementation Specialist we’re looking for on our team!

Our Implementation Specialists help to drive the post-sales execution of software development projects for end-clients (municipalities, agencies, universities, private operators). They establish expertise with the Passport systems and work with Project Managers to build out an awesome product for each client’s specifications. The abilities to problem solve, execute timelines, and bring stakeholders together toward a common vision are crucial on the Service Delivery team.

Since our Implementation Specialists play such a critical role liaising between our clients and our software engineers, a background in technology (educational, professional, or otherwise) and an aptitude for solving ambiguous technical issues will be advantageous to a new hire!

On a typical day, you may:

  • Assist Project Managers in on-boarding a client onto the Passport platform. This typically includes: environment buildout, setting up third-party integrations, and applying system settings for more intricate projects. You may also be asked to work with Passport’s marketing team to help get the client to launch.
  • Liaise between software development, business teams, 3rd parties, and end-clients.
  • Educate lines of business on project issues, technology hurdles, and new avenues to leverage Passport’s products.
  • Establish and document best practices and continuously improve ways of working so that each project becomes more efficient than the last.
  • Communicate and coordinate with stakeholders inside and outside of Passport.
  • Become a subject matter expert on the Passport system, helping to document and build up our knowledge base.
  • Test user scenarios to ensure a top-notch implementation/end product.

The Ideal candidate has:

  • A 4-year college degree
  • Proven experience performing in a project-based atmosphere, driving diverse stakeholders toward effective execution.
  • Ability to think on your feet and outside-of-the-box—adaptability is key.
  • Excellent communication skills to align project teams toward a common objective.
  • Problem-solving skills using customer service and end-user mindsets.
  • Strong time-management skills with the ability to assist on multiple projects simultaneously.
  • Lofty ambitions and a can-do attitude.
  • Ability to motivate self and take ownership of a project from planning to completion.
  • A team player attitude, promoting Passport’s cultural pillars.

About Us:

Passport transforms the way cities manage their operations. The fintech company’s mobile-first platform has been adopted by more than 450 cities, universities, and private operators around the world in cities including Chicago, Toronto, London, and Miami, across more than 5,000 locations. Passport’s product lines – parking, transit and tolling payments, parking enforcement, and permit management – enable organizations in the public and private sectors to streamline their operations, enhance customer service, and make data-driven decisions. Consistently recognized as one of the fastest growing companies and Best Places to Work in Charlotte, North Carolina, Passport has an ingrained practice of putting People First – a guiding principle in its culture.

Passport is backed by a group of investors, including Bain Capital Ventures, Grotech Ventures, MK Capital and Relevance Media.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.