About the Role

As the Channel Manager, you will be supporting our channel partners and be their primary point of contact here at Passport. You will do this by scheduling regular calls to stay tightly aligned, providing them with the "latest and greatest" sales and marketing materials (in partnership with our marketing team), joining them on sales calls both in person and remotely as well as at conferences and shows, and by supporting them through additional efforts as requested. You will work creatively and collaboratively with the Sales, Marketing, and Client Success teams to collaborate with our Channel partners, as well as partnering with them to track metrics of the resellers.

Responsibilities Include:

  • Identifying, recruiting, and signing up resellers and channel partners where there are geographic gaps
  • Supporting channel partners through:
    • Regular (weekly or bi-weekly) calls to stay tightly aligned
    • Regular business reviews with channel partners
    • Providing them the latest and greatest sales and marketing materials in partnership with marketing
    • Joining them on sales calls (in person and remote) and at conferences and shows
    • Being their first and continued point of contact at Passport when they need anything in support of their efforts
  • Communicating with channel partners frequently to ensure Passport is top of mind
  • Acting as the liaison between the resellers and Passport's Sales, Marketing, and Client Success teams
  • Setting and tracking metrics of the resellers, and looking for ways to improve those metrics
  • Potentially creating and partnering in the administration of incentive plans for the resellers
  • Providing ongoing training on Passport's products and services


  • Preferred: Experience managing resellers or channel partners
  • Preferred: Experience doing outside sales
  • Bachelor’s degree in business, marketing or related field
  • Very organized!
  • A self starter
  • Very analytical and data-driven
  • Proficient with Microsoft Excel and Google spreadsheets, Google Slides and Docs, and analyzing sales data
  • Excellent communication skills (written, verbal, and listening) with the ability to work effectively across internal and client teams

About You

You are obsessed with driving growth. You are detail-oriented, organized. Nothing slips through the cracks when you’re managing a relationship. You know how to work with others, and champion teamwork. You are confident presenting to large and small audiences, and great at thinking on your feet. You are resilient and you learn from adversity. You measure everything. You are competitive. You have the ability to work as part of a dynamic team while demonstrating flexibility, autonomy, and initiative. Above all else, you are also an excellent communicator, both written and verbal, and you understand how to effectively convey solutions to prospects, existing clients, and stakeholders across the organization and in the market. You can work well in in-person, phone, and video conversations.

As someone committed to continual improvement, you’re excited to improve the overall team and drive growth objectives at Passport.

Willingness to travel up to 20%.

About Us

Passport transforms the way cities manage their operations. The fintech company’s mobile-first platform has been adopted by more than 450 cities, universities, and private operators around the world in cities including Chicago, Toronto, London, and Miami, across more than 5,000 locations. Passport’s product lines – parking, transit and tolling payments, parking enforcement, and permit management – enable organizations in the public and private sectors to streamline their operations, enhance customer service, and make data-driven decisions. Consistently recognized as one of the fastest growing companies and Best Places to Work in Charlotte, North Carolina, Passport has an ingrained practice of putting People First – a guiding principle in its culture.

Passport is backed by a group of investors, including Bain Capital Ventures, Grotech Ventures, MK Capital and Relevance Media.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.